You are here: Home > About Us

Using the Library

Annual Membership - Adult Cards

Get your Calgary Public Library card at any branch! Just pay the registration fee and show two pieces of identification one of which shows a current Calgary residential address and the other photo identification.

Adults: $ 12.00
Seniors (65+): $ 9.00
Young adults (13 – 17): $ 6.00
Children: FREE
Replacement card: $ 5.00

Examples of acceptable address identification are:

  • bill or mailed correspondence
  • hospital registration card
  • medical services card
  • personalized cheque
  • vehicle registration or insurance

Your Library card is for your use only. Every individual wanting to borrow materials or use other Library services must have their own card.

 


Children and Young Adults Cards

Children and young adults require the approval of a parent or guardian to get a Library card. A parent must present one of the following to obtain a library card for their child or young adult:

  • Their current library card OR
  • Approved ID (listed above)


Parents or guardians are responsible for items borrowed by those in their care under the age of 18.

There are three options for internet access assigned to Youth Cards, to be decided by the parent or guardian:

Full Access: The Same privileges as an Adult card
Restricted Access: Filtered Internet blocks certain sites including email (Gmail, Hotmail, Yahoo, etc.) and social media sites like Facebook
No Access: Youth will have no internet access

 


Temporary Cards

Just visiting? You can purchase a temporary Library card for $20.00 that will be valid for three months. Just bring in two pieces of identification and inform us of your temporary Calgary address. You can borrow three items at a time and get daily Internet access with your temporary card.

 


Non-Resident and Taxpayer Cards

If your permanent residence is outside of Calgary, you may apply for a non-resident membership.  The $112 annual non-resident membership fee covers all family members residing at the address.

The approved identification for an adult or senior non-resident applying for a membership is:

  • address photo identification showing current residential address OR
  • 2 pieces of identification, one of which is address identification showing a current residential address and the other photo identification.

If a customer cannot provide proof of a Calgary residential address or Calgary taxpayer status, a non-resident status and membership fee, or a temporary status and membership fee, will apply.

The use of electronic resources is restricted to City of Calgary resident cardholders only. Contact your local library to inquire about electronic resources available to you.

 


The EPL-CPL Library Membership

An Edmonton Public Library cardholder with a card in good standing may apply for a CPL card at any library location.

There is no charge to register for the EPL-CPL membership — just show Edmonton address ID. Library staff will verify address ID through the Edmonton Public Library website.

The expiry date of the CPL card will be the same as the expiry date of the customer’s Edmonton Public Library card.

A customer under the age of 18 years must have a parent/guardian permission, either written or in person, to register for a CPL card.  In doing so, the parent assumes responsibility for all items borrowed on the card as well as all fees and replacement costs for lost or damaged items.

The use of electronic resources is restricted to City of Calgary resident cardholders only. Contact Edmonton Public Library to inquire about electronic resources available to you.

 


Borrowing and Returning

You can check out up to 99 items on your card! There is a maximum of 30 DVDs & Blu-rays at a time, 10 New & Notable books and CDs, and 10 New and Notable DVDs.

Loan Periods

3 Weeks: Books, Magazines, CDs, Audiobooks, MP3s, New & Notable Books and CDs
1 Week: DVDs and Blu-rays, New & Notable DVDs and Blu-rays


Library materials may be borrowed, returned or renewed at all Calgary Public Library locations. You may return items 24 hours a day in the book chutes located outside and inside the libraries.

Please remember that you are responsible for returning or renewing items on time, even if you do not receive notifications.

 


Renewals

Items can be renewed up to 4 times, as long as no other customers have placed a hold on the item. New & Notable items cannot be renewed.

  • A cardholder may renew an item by:
        • using any of the self service options in the Library.
        • remotely accessing the Library’s online catalogue.
        • using the interactive phone renewal service at  403-262-2928.
        • requesting staff to renew items.

  • An item cannot be renewed when the item:
        • has been requested  by another cardholder.
        • has been renewed 4 times.
        • does not allow renewals (New and Notables).

 For more information on renewals see our Catalogue Help page.

 


Holds

Holds can be placed on all items in the catalogue except New & Notable items.

Customers are able to place a maximum of 50 holds at a time.

A cardholder may place a hold by:

  • Using the online catalogue.
  • Asking staff to place a hold in person, by phone, or by email


The cardholder may choose hold notification by email, phone, or mail.

The Library will hold an item for a cardholder for 7 days.

A hold may not be placed with a TAL card or an EPL-CPL card.

Pickup

Calgary Public Library is pleased to offer convenient hold pickup at any branch, and you may ask at any time for the pickup location to be changed.

There is no charge for this service, however if the item is not picked up within 7 days of arrival, a $2.00 hold non-pickup fee will be charged on your account.

Suspending Holds

Holds can be temporarily suspended using My Account. This is useful if you are unable to pick up your item (because you are going on vacation, for example) and do not want to lose your place on the wait list.

Please remember that you are responsible for picking up your holds, even if you do not receive notifications. To avoid hold non-pickup fees review your account regularly online or by calling 403-262-2928.

For more information on holds see our Catalogue Help page.

 


Late Fees

The date your items are due is found on your checkout receipt. If you miss your due date, you will be charged the following late fees per day until they are returned:

Adult materials:

$ 0.35

DVDs:

$ 0.50

Young Adult materials:

$ 0.20

Children's materials:

$ 0.15

Items from other library systems:

$ 1.00

Holds not picked up:

$ 2.00

You will receive overdue notifications by phone, e-mail, or postal mail. Overdue payments can be made at any Library branch, by phone, or online. If you have $10.00 or more in overdue fees, you will not be able to borrow or place holds on Library items until the fees are paid.

For more information on fines and fees see our Catalogue Help page

 


Lost Items

If you lose an item you have borrowed, you will be charged the cost of the item and a processing fee.

A refund for a lost item will be given to the cardholder if the item is returned undamaged within 3 months of payment.

 


Lost and Stolen Cards

Please report a lost or stolen card to the Library at 403-260-2608.

Until the lost or stolen library card is reported to the Library, the cardholder, or the parent of a child or young adult cardholder, is responsible for all items borrowed with the card as well as all fees and replacement costs for lost or damaged items.

When reporting a lost or stolen card,  confirm your identity by correctly reciting your name and address information as it appears in your library record

As soon as a card is reported as lost or stolen it will be assigned a lost card status and the cardholder will be protected from liability due to unauthorized use of the card.

The cardholder must replace their card in order to borrow, renew or hold items.

 


Me Card (Alberta-Wide Borrowing)

The Me Card allows you to check out items from other participating Alberta public libraries.  Just complete the online web form at melibraries.ca to create an account with the participating libraries of your choice. Then you can use your home library card as your library card at any participating library with which you’ve registered. All items must be picked up at the owning library but can conveniently be returned to any Me library.

Me Card Frequently Asked Questions

Participating Libraries

As more Alberta public libraries join, revisit melibraries.ca and update your Me Card account with newly participating libraries.

Lending policies for Me Card users at the Calgary Public Library:

  • Each time you borrow, you must present your Me Card.
  • The cardholder, or the parent of a child or young adult cardholder, is responsible for all items borrowed with the card as well as all fees and replacement costs for lost or damaged items.
  • The loan period for most materials is 21 days.
  • Holds and inter-library loans are not allowed.
  • Use of Calgary Public Library electronic resources is not allowed. Contact your local library to inquire about electronic resources available to you.
  • Please refer to the sections above: Borrowing and Returning, Renewals, Late Fees, Lost Items and Lost and Stolen Cards for additional information.

 


The Alberta Library Card (TAL)

Calgary Public Library cardholders may obtain a TAL Card (The Alberta Library Card), which provides limited borrowing privileges at libraries throughout Alberta. Please be sure to visit the websites of the libraries you're interested in using it at to find out specific limitations. The TAL card may be obtained at any Calgary Public Library branch.

To use your TAL card at the Calgary Public Library, the following lending policies apply:

  • Each time you borrow, you must present your TAL Card.
  • Use of Calgary Public Library electronic resources is not allowed. Contact your local library to inquire about electronic resources available to you.

For more information about the Alberta Library Card, please click here.

 


Collection and Use of Personal Information:

Information is collected under the authority of the Alberta Libraries Act and the Alberta Freedom of Information and Protection of Privacy Act. For questions about the collection and use of personal information, contact Strategic Services, Calgary Public Library. Your information may also be used by Calgary Public Library and Calgary Public Library Foundation to let you know about upcoming events, free community programs and our fund development activities.