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VISION / MISSION
VISION
A world of information and ideas within reach of every Calgarian.
MISSION
To enrich lives and build community by ensuring universal access to resources
for information, learning, inspiration and enjoyment.
VALUES
Our actions demonstrate that we value:
 Customers and colleagues
Knowledge and learning
Accessibility and openness
Excellence and leadership
Diversity and collaboration
Innovation and commitment
Accountability and integrity
Our environment and sustainable resource management
CHARTER: Our Commitment to You
The Calgary Public Library Board and staff are dedicated to providing
the best public library service to all Calgarians. We are committed to providing:
Welcoming, responsive, courteous and efficient service.
A balanced and diverse collection in a variety of formats.
Universal access to programs, services and technology.
Accurate, timely and customer-centered lending and information services.
Prompt, honest and respectful responses to customer feedback.
Safe, clean and comfortable library facilities.
Continuously improving the library service that we offer.
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